I just completed a session with my EAP client but I couldn't generate an invoice for it.

Modified on Wed, 18 Mar at 2:05 PM

This guide shows you why an invoice may not generate for someone who is an EAP client.

If a session isn't marked as an EAP referral (or funded by Unimed), this could be because of one of the following reasons:

The contact you have used for the booking doesn't have a Clearhead account (In the Client tab in the left hand side bar, look for the Clearhead logo next to the contact).
Their Clearhead account wasn't configured properly.
They ran out of funded sessions (it is worth asking us for an extension if this is the case).

To resolve this issue, please contact our support team at therapist-support@myclearhead.com and let us know the Name & Appointment time of the individual.