Why is the current session number wrong for my client?

Modified on Fri, 22 Dec, 2023 at 1:55 PM

This guide explains the potential reasons why the session number might be wrong on bookings / invoices and the step to take to resolve this.

This could be due to a number of reasons:

The client may have utilised other Clearhead services in between appointments with you.
There maybe an error in how we configured this account.

It’s best to reach out to our support team to clarify this by emailing [email protected] with as much detail on the client & appointment that you believe to be wrong.