Clearhead is invoiced for EAP referrals, whilst private clients are invoiced directly. EAP referrals also come with a 10% referral fee for each, while there is no fee for private clients.
How distinguish EAP referrals from private clients:
1. Go to your Provider Portal, and select Bookings on the left
2. Then, the purple View button on the appointment card / box / thing
3. A screen will pop up, and from there, you'll be shown the referral type under: EAP client
If they are a private client, it will say: No - Private Booking
If you're ever unsure about a client, please contact [email protected] before the session takes place, and we'll happily clarify!