How quickly do I need to accept my booking?

Modified on Wed, 19 Nov at 10:04 AM

If you have an appointment pending, you must respond within the following time limits based on how far in the future the appointment is scheduled.

If you have not synced your calendar and the client has not chosen a specific time and date for their booking, there is a 7 day period for you to accept the booking request.

If you have synced your calendar and you have received a booking request for a specific date and time, the following response times apply;

Appointment Scheduled:

With less than 6 hours notice

You must respond by: The appointment time
Auto-cancellation: At the time of the appointment (if no response)

6-12 hours notice

You must respond by: At least 2 hours before the appointment
Auto-cancellation: 2 hours before the appointment starts

12-24 hours notice

You must respond by: At least 6 hours before the appointment
Auto-cancellation: 6 hours before the appointment starts

24-48 hours notice

You must respond by: At least 12 hours before the appointment
Auto-cancellation: 12 hours before the appointment starts

48-72 hours notice

You must respond by: At least 36 hours before the appointment
Auto-cancellation: 36 hours before the appointment starts

More than 72 hours notice

You must respond by: Within 48 hours from now
Auto-cancellation: 48 hours from the current time

If you do not respond within these time frames, your client will receive a message saying that the booking was automatically cancelled due to non response.