Delivering Therapy Within the EAP Scope

1. What is the purpose of EAP therapy?

EAP therapy is designed to provide short-term, solution-focused support to help clients manage immediate concerns that may be affecting their wellbeing or performance at work. It is not intended to replace long-term or intensive therapy.

2. How many sessions are available to each client?

This varies depending on the client’s EAP arrangement, but typically clients are entitled to a limited number of sessions (e.g., 3–6). You will be informed of the specific allocation when a referral is made.

3. What types of issues are appropriate for EAP support?

EAP is suitable for addressing mild to moderate concerns, such as:

• Work-related stress or burnout
• Workplace issues or struggles 
• Relationship issues
• Adjustment difficulties
• Grief or loss
• Life transitions
• Mild anxiety or mood symptoms

4. What if a client presents with more serious or complex concerns?

If a client presents with concerns that fall outside the scope of brief intervention, such as:

• High-risk mental health presentations (e.g. suicidality, self-harm, psychosis)
• Complex trauma or PTSD
• Substance dependence
• Diagnosed or suspected personality disorders
• A need for long-term or specialist support

You should:

• Acknowledge the limitations of EAP
• Support the client in accessing appropriate ongoing care, such as:
  • Public mental health services (e.g., community mental health teams, crisis services)
  • Private providers (e.g., GPs for mental health care plans)
  • NGOs or specialist support services

5. Can I provide a formal diagnosis under EAP?

No. EAP services are not intended for:

• Diagnostic assessments
• Reports for legal, compensation, or fitness-for-work purposes

If such needs arise, guide the client to seek support through their GP or relevant specialist. 

If the client's organisation has requested a formal diagnosis, please reach out to Clearhead at therapist-support@myclearhead.com for guidance.

6. How should I approach the sessions?

EAP sessions should follow a brief intervention model, which may include:

• Initial assessment and goal setting
• Psychoeducation
• Skills-based strategies (e.g., CBT, ACT, problem-solving)
• Linking with supports or referrals if needed
• Closure planning

Focus on empowerment and equipping the client with tools to manage their concerns in a short timeframe.

7. What if the client wants more sessions?

If the client has used their EAP allocation and would benefit from more support:

• Apply for a session extension (if available) 
• If not, discuss referral options (e.g., GP for a mental health care plan, private therapy)
• Offer a warm handover or referral where possible