We’re making important updates to how services are set up on the platform. These changes will ensure that you have clear, consistent, and easy-to-manage service listings that support both EAP and public bookings.

See more information regarding public payments:
Introducing Invoicing Support for Public / Non - EAP referrals
How do I recognise Public / Non - EAP referrals that are able to be invoiced through Clearhead?

Why we’re making these changes

Currently, many providers have separate EAP and public services with different names and pricing. This has created:

• Duplicate services

• Inconsistent naming

• Confusion for clients

To support the rollout of public self-funded payments and to help clients book more easily, we are standardising service categories, naming, and pricing across the platform.

If you wish to edit or add new services after these changes have been made you are more than welcome to do so. 

Managed payments for public self-funded referrals

From 2 March 2026, Clearhead manages payments for the public referrals received via our checkout.

• A 10% administration fee applies.
• Refunds, cancellation and payment issues will be handled by Clearhead Support. 

1. What’s Changing

One unified set of services

All duplicate public and EAP services will be merged into a single service per category.
This means no more separate “EAP Session” vs “Private Session”.

Standard service categories

All services will be mapped to one of the following:

• Initial Consult (optional)
  

• Adult Therapy (most common)

• Coaching
  

• Couples Therapy

• Family Therapy

• Child/Adolescent Therapy

• Assessment Consult (Public only)

• Clinical Supervision (Public only) 

• Professional Supervision (Public only) 

• Mirimiri/Romiromi (Rongoā only)

• Whitiwhiti Kōrero (Rongoā only) 

• Wairua Healing (Rongoā only) 

• Rongoā Māori (Rongoā only) 

2. When to use each category

Initial Consult

• Understanding the client’s concerns and goals
• Gathering background information
• Explaining the therapeutic approach and expectations
• Setting up the plan for ongoing sessions

Adult Therapy

Therapy sessions involving an adult aged 18+ in both EAP and public. 

Covers most 1:1 services, including those named:

• Any service named after the provider or their business name
• Services with names like individual, sessions, therapy, 1:1 sessions, psychological sessions, counselling, psychology, psychotherapy, psychological consultation, consultation and cost
• Any service mentioning anxiety, stress, depression in the name.
• Modalities (EMDR, Art therapy, Brain-based therapy, individual sex therapy, DBT, Hypnotherapy, etc.) are grouped under Adult Therapy. These should be listed in specialisations / therapy types, not as separate services
• Services with a specific location or area in the title. This will be in a separate booking process. 
• Services that are currently “individual session” vs “EAP session” → merged into Adult Therapy
• Services that mention a specific EAP clearhead provider
• Services that mention UniMed or any insurance provider
• Services that state EAP (Clearhead)
• Work that may currently be split (for example “initial” vs “ongoing”) will be standardised into Adult Therapy.
  
  

Coaching

• One-to-one, goal-focused sessions for adults wanting to improve their personal or work lives
  
  

Couples Therapy

Includes any service referring to:

• Any service that mentions couples, seperation, relationship, sex therapy (couples) or two or more people in the context of a couple
• “Initial”,“ongoing”,“introductory”,“follow up”,“after”,“continued”, or “extended” couples services are merged into Couples Therapy. 

Family Therapy

Includes any service referring to:

• Any service containing whānau, family, or child/family, or similar
• Family-focused services that are not just 1:1
• Work that may currently be split (for example “initial” vs “ongoing”) will be standardised into Family Therapy. The duration may be selected at the booking stage

Child/Adolescent Therapy

Includes services for:

• Any service specific to youth, children, adolescents, teenagers, or under 18s
• Sandplay and Drawing Interpretation services will be considered a child/adolescent services
• Child/adolescent work that may currently be split (for example “initial” vs “ongoing”) should be standardised into Child/Adolescent services
  
  

Assessment Consult (Public only)

• A consultation to consider the need for psychological testing - ADHD, Autism, cognitive etc.
   
  

Clinical Supervision (Public only)

• Support for therapists to enhance clinical skills and ethical practice. 
  
  

Professional supervision (Public only)

• Guided reflection and development for working professionals. 
  
  

Mirimiri/Romiromi (Rongoā only*)

• Traditional Māori bodywork
  
  

Whitiwhiti Kōrero (Rongoā only*)

• Guided conversation
  
  

Wairua Healing (Rongoā only*)

• Focusing on the spiritual dimension of wellbeing
  
  

Rongoā Māori (Rongoā only*)

• A holistic session which may involve bodywork, the use of plants, spiritual healing, or guided conversation

*Rongoā Māori providers offer distinct healing practices that operate outside the talk therapy model.

Each service category must have ONE standard session duration. For example, if you offer Adult Therapy, you must choose a single session length (e.g., 60 minutes). You cannot offer the same service in multiple durations. 

3. EAP vs Public Services

• Do not create separate services for EAP and public bookings.
• Where duplicates exist (for example “Individual session” + “EAP session”):
  • They will be merged into one standard service (usually Adult Therapy)
  • When duplicate EAP and public services exist, Clearhead will default to the higher price between EAP and public bookings
• If EAP and public bookings are not currently separated, pricing is unchanged.
• Most providers are choosing a middle‑ground fee in the $100–$220 range, which keeps them accessible to EAP clients while still reflecting their standard rate.
• EAP counselling is treated under the relevant core category (usually Adult Therapy, sometimes Couples depending on the service)

4. Naming Rules

Service names cannot include:

• Session duration (for example 15, 30 45, 60 or 90 minutes)
• Specific modality (for example EMDR, DBT, Art therapy, Hypnotherapy). This can be specified and selected when the client books the services or listed under specialisation or focus
• EAP or insurance funder labels (for example EAP, UniMed, KPMG, Spark)
• Location or area (for example “Ponsonby clinic”)
• Mode of delivery (for example online, in-person, Zoom, phone, telehealth). This can be specified and selected when the client books the services
• Weekend or after hours in the name. This information should be specified in the timing of the sessions
• Specific gender focus
  Instead:
• Durations (for example 15–30, 45–60, 90–120 minutes), delivery mode, location, and gender focus should be captured in:
  • Profile fields (specialisations, therapy types, bio)
  • Session duration options / settings
  • Booking preferences

5. Services That Cannot Be Listed on Clearhead

These services are unsupported and will be removed:

• ACC, WINZ, Gumboot Friday, Youthline or any government-funded services
• NZTA assessments
• Acupuncture
• Equine therapy
• Mediation
• Meditation
• Yoga services
• Dance and drama services
• Workplace or corporate wellbeing workshops, webinars, seminars
• Group therapy or group supervision bookings
• Services priced at $0 will be removed. 
• Additional charges for after-hours or weekend services
• Additional charges between in-person and telehealth sessions
• Location-based price variations
• Subsidised sessions and low income sessions for specific clients are no longer accepted on the platform. We are working to incorporate this in a future update in the next 3 months - please let us know if you have any feedback for how you expect it to work.

6. Examples of How Services Will Change
Example 1

EAP Standard Session, UniMed Session, Private Session
→ Merged into: Adult Therapy
→ Price defaults to the highest existing amount
→ Duration: 60 minutes

Example 2

“EAP Psychological Session” + “Individual Psychotherapy”
→ Combined into: Adult Therapy
→ Price: unchanged if already aligned
Workplace Workshops → Removed
“Internal Family Systems” → Categorised as Family Therapy

Example 3

“Psychological Therapy Appointment”
→ Categorised as: Adult Therapy
→ Price stays the same
→ Duration: 60 minutes

Thank you.

These changes are designed to:

✔ Reduce confusion
✔ Make your admin easier
✔ Improve client booking experiences
✔ Support the public payment system

Again, if you wish to edit or add new services after these changes have been made you are more than welcome to do so.

If you have questions, please see our Service Standardisation FAQs, or email therapist-support@myclearhead.com.