As we prepare to launch Clearhead’s public payment gateway in 2025–2026, we’re making important updates to how services are set up on the platform. These changes will ensure that you have clear, consistent, and easy-to-manage service listings that support both EAP and public bookings.

See more information regarding public payments:
Introducing Invoicing Support for Public / Non - EAP referrals
How do I recognise Public / Non - EAP referrals that are able to be invoiced through Clearhead?

Why we’re making these changes

Currently, many providers have separate EAP and public services with different names and pricing. This has created:

• Duplicate services

• Inconsistent naming

• Confusion for clients

To support the rollout of public payments and help clients book more easily, we are standardising service categories, naming, and pricing across the platform.

1. What’s Changing

One unified set of services

All duplicate public and EAP services will be merged into a single service per category.
This means no more separate “EAP Session” vs “Private Session”.

Standard service categories

All services will be mapped to one of the following:

• Individual Adult (most common)

• Couples Therapy

• Family Therapy

• Child/Adolescent

• Supervision (public only)

Rongoā Māori or DAPAANZ services will remain unchanged.

2. When to use each category

Individual Adult

Covers most 1:1 services, including those named:

• Any service named after the provider or their business name
• Services with names like individual, sessions, therapy, 1:1 sessions, psychological sessions, counselling, psychology, psychotherapy, psychological consultation, consultation and cost
• Any service mentioning anxiety, stress, depression in the name.
• Services like restorative justice
• Services with a specific location or area in the title
• Services that are currently “individual session” vs “EAP session” → merged into Individual Adult
• Services that mention a specific EAP clearhead provider
• Services that mention UniMed or any insurance provider
• Services that state EAP (Clearhead)
• Initial”, “ongoing”, “follow up”, “after”, “continued”, or “extended” individual services are merged into Individual Adult (single standard service)
• Modalities (EMDR, Art therapy, Brain-based therapy, individual sex therapy, DBT, Hypnotherapy, etc.) are grouped under Individual Adult. These should be listed in specialisations / therapy types, not as separate services

Couples Therapy

Includes any service referring to:

• Any service that mentions couples, seperation, relationship, sex therapy (couples) or two or more people in the context of a couple
• “Initial”,“ongoing”,“introductory”,“follow up”,“after”,“continued”, or “extended” couples services are merged into Couples Therapy

Family Therapy

Includes any service referring to:

• Any service containing whānau, family, or child/family, or similar
• Family-focused services that are not just 1:1
• Work that may currently be split (for example “initial” vs “ongoing”) will be standardised into Family Therapy. The duration may be selected at the booking stage

Child/Adolescent

Includes services for:

• Any service specific to youth, children, adolescents, teenagers, or under 18s
• Sandplay and Drawing Interpretation services will be considered a child/adolescent services
• Child/adolescent work that may currently be split (for example “initial” vs “ongoing”) should be standardised into Child/Adolescent services

Supervision (Public only)

• Clinical, professional, and peer supervision are merged into one Supervision category
• You can specify the type of supervision (clinical, professional, peer) in the description or when someone books
• Group supervision will be reviewed and removed/standardised in 2026

3. EAP vs Public Services

• Do not create separate services for EAP and public bookings.
• Where duplicates exist (for example “Individual session” + “EAP session”):
  • They will be merged into one standard service (usually Individual Adult)
  • Couple EAP will be reviewed in 2026
  • When duplicate EAP and public services exist, Clearhead will default to the higher price between EAP and public bookings
  • EAP services are capped at 60 minutes. Clearhead will not accept sessions exceeding 60 minutes such as 90–120 minute EAP sessions
• If EAP and public bookings are not currently separated, pricing is unchanged.
• EAP counselling is treated under the relevant core category (usually Individual Adult, sometimes Couples depending on the service)

4. Naming Rules

Service names cannot include:

• Session duration (for example 15, 30 45, 60 or 90 minutes)
• Specific modality (for example EMDR, DBT, Art therapy, Hypnotherapy). This can be specified and selected when the client books the services or listed under specialisation or focus
• EAP or insurance funder labels (for example EAP, UniMed, KPMG, Spark)
• Location or area (for example “Ponsonby clinic”)
• Mode of delivery (for example online, in-person, Zoom, phone, telehealth). This can be specified and selected when the client books the services
• Weekend or after hours in the name. This information should be specified in the duration of the sessions
• Specific gender focus
  Instead:
• Durations (for example 15–30, 45–60, 90–120 minutes), delivery mode, location, and gender focus should be captured in:
  • Profile fields (specialisations, therapy types, bio)
  • Session duration options / settings
  • Booking preferences

5. Services That Cannot Be Listed on Clearhead

These services are unsupported and will be removed:

• ACC, WINZ, Gumboot Friday, Youthline or any government-funded services
• NZTA assessments
• Acupuncture
• Equine therapy
• Mediation
• Meditation
• Yoga services
• Dance and drama services
• Workplace or corporate wellbeing workshops, webinars, seminars
• Coaching-only services eg Wellbeing, Executive coaching.
  • Where coaching appears alongside counselling, the service will be standardised to Individual Adult with counselling as the primary focus.
• Group therapy bookings
• Any EAP service that is greater than 60 minutes
• Services priced at $0 will be removed. This can include free, initial consultation calls
• Additional charges for after-hours or weekend services
• Additional charges between in-person and telehealth sessions
• Location-based price variations

6. Items to Be Reviewed Later (2026)

The following more complex services will be standardised in a later phase:

• Drug and Alcohol, ADHD, Autism, education, neuropsychological and Eating Disorder assessments
• Alcohol and drug assessments
• Group supervision
• Complex assessment-heavy or specialised service.
• Sliding scale session pricing
• Concession card pricing
• Crisis sessions

7. Examples of How Services Will Change

Example 1

EAP Standard Session, UniMed Session, Private Session
→ Merged into: Individual Adult
→ Price defaults to the highest existing amount
→ Duration: 60 minutes

Example 2

“EAP Psychological Session” + “Individual Psychotherapy”
→ Combined into: Individual Adult
→ Price: unchanged if already aligned
Workplace Workshops → Removed
“Internal Family Systems” → Categorised as Family Therapy

Example 3

“Psychological Therapy Appointment”
→ Categorised as: Individual Adult
→ Price stays the same
→ Duration: 60 minutes

8. When will these changes be implemented?

Clearhead staff will make the required updates on your behalf before the end of 2025. Once the updates have been applied, we’ll notify you via email.

At that point, we’ll ask you to review the changes either before you head off on holiday, or when you return in early 2026. This is simply to confirm that everything looks right and reflects your practice accurately.

From 2026 onward, any further edits you make will need to follow the standard service structure, but you’ll still be able to adjust pricing or make category-specific changes that fit within the new framework.

Thank you

These changes are designed to:

✔ Reduce confusion
✔ Make your admin easier
✔ Improve client booking experiences
✔ Support the upcoming public payment system

We’ll support you through these updates and let you know when action is required on your profile.

If you have questions, we’re here to help.