What if the client has booked the wrong service (e.g. an Individual Counselling session when they meant to book a Couples’ Counselling Session)?

If you have not accepted the booking, please reject it and in the Cancellation reasons, select Other and explain that they've booked the wrong service and direct them to rebook with the correct one. 

When you reject the booking, the payment will be released back to the client immediately. 

If you have accepted the booking and the session costs more, you can invoice the client directly for the difference in price. We are working on the ability for the cost difference to be paid directly in the portal in future. 

If you have accepted the booking and the session costs less, contact us and we will refund the client the difference.