EAPAA Membership Standards and Code of Ethics

Clearhead is a member of the EAPAA; what is the EAPAA and what does that mean?

EAPAA stands for the Employee Assistance Professional Association of Australasia. EAPAA is an industry member association for practitioners and provider organisations that helps establish best practice in Australia and New Zealand. As a member, this means all staff & providers need to be familiar with both the EAPAA Standards and the EAPAA Code of Ethics.

What are the EAPAA Standards?

1. Implementation – An EAP provider gives purchasers info including arrangements for contact, escalation, timelines, promotion etc.
2. EAP Promotion – Assist the customer with service promotion.
3. EAP Reports – Sets definitions for usage stats & protecting confidentiality.
4. Complaints Procedure – Complaints & Feedback must be defined. There must be a dispute resolution process.
5. Partnership & Consultancy – Clear lines of client comms.
6. Record Keeping – Security, access, retention and ownership principles
7. Confidentiality & Data Protection – Providers will explain confidentiality to purchases & clients.
8. Service Delivery – Providers have a framework that will deliver professional & clinical services for wide ranging issues
9. People – Adequate staffing & skills to deliver, governance, insured.
10. Case Risk Management – Assessment, escalation, and referral protocols.
11. Assessment & Response time – intake ensures eligibility & suitability for EAP, with a 24/7 phone number.
12. Short term problem resolution – Session-limited counselling services
13. EAP Referral – Guide therapists on limits & boundaries of client-funded EAP support. Provide clients with information about publicly funded services.
14. Crisis Intervention – 24/7/365 ability to respond to any crisis or critical incident.
15. Consultancy Service to Managers – Support for line managers of organisations
16. Manager Referral – Ability to take referrals with transparent process and informed consent.
17. Evaluation – Internal procedures are in place to routinely audit & evaluate effectiveness.

Please find the link to the full EAPAA Standards document with further details here.

What are the EAPAA Code of Ethics?

All members of the EAPAA must follow the Code of Ethics. It sets standards for how members deal with clients, colleagues, unions, other professionals, and the wider community. 

1. Key Ethical Principles
2. Professional competency 
3. Confidentiality & privacy
4. Other principles
5. Social media
6. Advertising
7. Complaints & Breaches

Please note that the EAPAA Code of Ethics does not replace the professional codes of ethics, standards, or requirements that apply to you or your professional body. It is intended to complement and support your existing professional obligations.

Please find the link to the full EAPAA Code of Ethics document with further details below here.