Security and Privacy FAQ

What information is visible to the public?

Your Profile Picture, Biography, Tags, Services, Prices, Locations and Calendar Availability are visible to the public.

Your contact information is only shared to users once they have booked.

We do not make any of your private calendar information public to anyone other than yourself – if you have concerns of anyone seeing this you can turn off the ability for your Clearhead calendar to show your private event details. 

See related article: Will my calendar be visible to the public?

Why does Clearhead request access to my calendar when I enable calendar integration?

Clearhead requires access to a few properties in your calendar like event names and times in order to communicate clashes if they occur. For example, if you are integrating your Clearhead calendar and have a client booking at the same time as another engagement.

Another reason Clearhead needs your calendar details is to accurately display your availability to current and potential clients. We do not store any of your personal calendar information on our system.

If you like, you can hide the names of events in other calendars through the Calendar Integrations tab in the provider portal. Clearhead can also push appointments to your own calendar if you prefer to keep all your bookings in one place.

What does encrypted data mean?

Encrypted data means that all your data is stored in a way that is not accessible to the public, or anyone else, without the decryption key. It applies to your private contact information, for example.

Clearhead encrypts this type of data in our servers, which means that it would remain protected in the event of a security breach such as a hack.

Clearhead's website is also encrypted, which you can see is represented by the padlock to the left of the browser address bar. This means there is a secure connection between the website and your personal device, and all communication such as your username and password is protected from third parties.

How does Clearhead protect my data?

All data in the Clearhead system is protected to industry best practice standards, including access controls and data encryption.

The data you see in your provider portal is not accessible to anyone else. In some cases, Clearhead support staff may require access in order to resolve problems or provide support. These staff members are New Zealand based, go through regular privacy training and are audited for data security.