If a session isn't marked as an EAP referral as expected, this could be because:
- The contact email you used for the booking doesn't have a Clearhead account associated (In the Client tab in the left hand side bar, look for the Clearhead logo next to the contact which marks them as an EAP contact).
- Their Clearhead account wasn't configured properly and was set up incorrecty as a free account.
- They ran out of funded sessions (it is worth asking us for an extension if this is the case).
To resolve this issue, please contact our support team at therapist-support@myclearhead.com and let us know the Name & Email of the individual for us to troubleshoot.