Low on Client Referrals?

We usually recommend the following ways to improve therapist profiles:

 

1. Specialisations: Please ensure your profile is accurately updated with the specialisation tags that reflect your areas of expertise via the Provider Portal. Avoid selecting all available tags, as this will be reviewed and may be flagged by our team. Over-tagging can also be unhelpful for users who are searching for a therapist with specific expertise. A concise and relevant selection of tags enhances the likelihood of connecting with clients seeking your particular skillset.
   
   
2. Availability: Our search engine also prioritises therapist availability. Keeping your calendar synced with Clearhead and offering a range of appointment times—both in person and online—will significantly improve your visibility in search results. Ensuring timely access to support is a key priority for us, and therapists with greater availability are more likely to be matched with users seeking immediate support.
   
   
3. Pricing: Please review your session pricing, particularly if it may be higher than the limits set for many of our EAP clients. High session fees may limit your exposure to this client group.
   
   
4. Photo and bio: Your profile photo and bio are essential elements that influence a user's decision to choose a therapist. We recommend uploading a clear, professional photo and crafting a warm, engaging bio that reflects your specialisations, therapeutic style, and personality. Avoid using clinical jargon and aim to communicate in a way that is relatable and accessible to those seeking support.
   
    

We do expect to have more referrals come through as we grow, and we are growing rapidly right now. We have had some large companies, both government and corporate, that work nationally across New Zealand and Australia become our clients this year, and as a result, there will be an increase in referrals.

We also have a curated therapist recommendation list that we can add you to, allowing our in-house team to contact you directly with referrals that come via email or phone. If you are interested in being on this list please email therapist-support@myclearhead.com.