How do I recognise Public / Non - EAP referrals that are able to be invoiced through Clearhead?

Related: Introducing Invoicing Support for Public / Non - EAP referrals

Clearhead is rolling out support for the invoicing and payment of public / non - EAP referrals for NZ from 2nd March 2026.

Below is a help guide on how the process works, and how to recognise and invoice for these sessions:

1. Client selects Public, Paying Myself when booking with you.
   
   
   
2. They complete the booking questions.
   
   
3. They are prompted to pay for the session.
   
   
4. You receive a booking request which will mark the booking as a Funded, Public Referral as well as an email which will state 'Funding Details: Funded'
   
   
   
5. If accepted, when the session date and time has finished, we ask you to mark the session Completed (or Did Not Attend), and then you are able to invoice (see more information here).
   You will See (Public Payment) noted on the invoice.
   

If the client would like another session, they can rebook with you, and again, will be prompted to pay for the session at checkout. Otherwise you can rebook on their behalf and they will be sent a payment link for the session. See related article: How do I take payment for non-EAP (public) clients through Clearhead?


If you have any questions, please email us at therapist-support@myclearhead.com.