How do I recognise Public / Non - EAP referrals that are able to be invoiced through Clearhead?

Related: Introducing Invoicing Support for Public / Non - EAP referrals

Clearhead is rolling out support for the invoicing and payment of public / non - EAP referrals from 2nd March 2026.

Below is a help guide on how the process works, and how to recognise and invoice for these sessions:

1. Client selects Public, Paying Myself when booking with you.
   
   
   
2. They complete the booking questions.
   
   
3. They are prompted to pay for the session.
   
   
4. You receive a booking request which will mark the booking as a Funded, Public Referral as well as an email which will state 'Funding Details: Funded'
   
   
   
5. If accepted, when the session date and time has finished, we ask you to mark the session Completed (or Did Not Attend), and then you are able to invoice (see more information here).
   You will See (Public Payment) noted on the invoice.
   

If the client would like another session, please provide them your booking link so they can book again via your profile.


If you have any questions, please email us at therapist-support@myclearhead.com.