Introducing Invoicing Support for Public / Non - EAP referrals

Clearhead will be rolling out a way for providers to manage payment for public / non - EAP referrals whereby you can invoice through your Provider Portal and will be paid directly through us. We will let you know when this is available to you.

We will handle payment for the first public referral you receive and take a 10% booking fee.

Sessions 2+ will still be invoiced manually, directly to the client and we will not take a booking fee at this time.
We will aim to support automatic invoicing of sessions 2+ in future.

For more information see here.
Service Standardisation - Common FAQ's

How do I recognise Public / Non - EAP referrals that are able to be invoiced through Clearhead? 

Summary:

• What we handle: Clearhead will process payments for the first public referral on your behalf.
• Service fee: 10% per public referral transaction.
• Payout timing: Same process and schedule as your EAP payouts.
• Refunds & issues: Managed by Clearhead Support.
• Scope: Applies to referrals created via your Clearhead booking link. (Bookings created manually in your portal remain your responsibility.)
• Visibility: We recommend sharing your booking URL; this will be visible to clients.

What to expect:

• Public referral payments will be auto-processed by Clearhead; you’ll see these in your payout summary alongside EAP (clearly labeled).
• If a client requests a refund or there’s a payment issue – contact us, we’ll handle it and notify you as needed.

What we need from you

• Use the portal as normal; no change to how you deliver sessions.
• If anything looks wrong, let us know right away (see support below).
• Please ensure your services are standarised, for example, no $0 fees (see more information re Service Standardisation here).

Need help?

• Support: therapist-support@myclearhead.com 

Thanks again for partnering with us on this – your participation helps us make payments simpler and smoother for providers and clients alike.